Westfield Housing Association are seeking a Business Administrator to join their team in September!
The role requires strong communication skills, attention to detail, the ability to work both independently and as part of a team, and a commitment to delivering excellent customer service. The successful applicant will gain valuable experience in business administration while supporting the day-to-day operations of the Association.
Key Responsibilities
- Providing professional front-line customer service to tenants, customers, and members of the public in person, over the telephone, and via email.
- Managing customer enquiries and repair requests, ensuring all information is accurately recorded and passed to contractors for action.
- Monitoring and maintaining shared inboxes, responding to enquiries and processing repairs and invoices in a timely manner.
- Processing rent payments and supporting financial administration tasks.
- Updating and maintaining records on housing management systems, including the completion of repair cases.
- Offering advice and information on housing options and re-housing opportunities to customers.
- Processing housing applications in line with organisational policies and assisting with the management of housing waiting lists.
- Conducting customer satisfaction surveys and recording feedback to help improve services.
- Supporting the administration of complaints by accurately recording information and maintaining up-to-date records.
- Taking meeting minutes, maintaining filing systems, and managing incoming and outgoing post.
- Assisting with the smooth operation of office equipment and maintaining adequate stationery supplies.
- Providing administrative support to colleagues across different departments, including maintaining spreadsheets and organisational records.
- Ensuring the confidentiality and security of customer information and organisational documents.
- Promoting equality, diversity, health and safety, and excellent customer service standards at all times.
- Working collaboratively as part of a team while also managing tasks independently and providing support where required.
Working hours
Monday - Friday: 9am - 5pm
Annual Leave Entitlement
25 days