All Locations
Carlisle (North Cumbria)
All Departments
Business Administrator
Display Salary
£6.40 per hour
Vacancy Type
Apprenticeships

Job Description

Cumbria Family Law Ltd  are looking for a business administrator to join their team!  
 
Within this role you will be working in a busy Family Law Solicitor’s firm providing reception and administrative support so that colleagues are assisted to deliver services to the public.. The firm represent clients for a full range of family law issues including divorce, finances on divorce and separation, non-molestation and occupation order proceedings, child arrangements, care proceedings, public law outline proceedings.
 
Key tasks
  • Learn to undertake administrative tasks, such as photocopying, processing mail, maintaining electronic filing systems, and updating information.
  • Use of Microsoft applications such as Outlook, Word and Excel.
  • Answering the telephone and liaise with staff, clients and other agencies to assist in the delivery of services.
  • To liaise with clients and professionals in a confident, sympathetic and appropriate manner.
  • To learn to produce correspondence from oral dictation from Fee Earners for approval and sending.
  • To learn to accurately input data into computerised systems, databases and spreadsheets and process and retrieve data as necessary.
  • To liaise with staff, clients, and other agencies, to share information where appropriate, ensuring that procedures are properly followed.
  • To administer petty cash, etc, within departmental standards.
  • To administer financial processes, including collection of funds from client’s electronically and in cash, processing invoices, and liaising with accounts department and colleagues regarding the same.
  • To order and maintain stocks of relevant stationery for the office.
  • To provide support to individual colleagues as required, including diary management, and administrative support.
  • To take initial information from new enquiries from prospective client’s ascertain funding options (whether privately funded or eligible for legal aid), and booking appointments.
  • To answer and resolve an issue for staff, customers or other agencies.
  • To provide a compassionate service to clients who may be upset, angry or struggling with their mental health.
  • To manage professional development and prioritisation of workload to include training time required to achieve relevant apprenticeship qualification.
  • To undertake Level 3 apprenticeship training framework in Business Administration or Customer Service, in accordance with framework is most relevant to the role
Skills and Qualities 
  • Good team player
  • Good communication skills
  • To have the ability to accurately input and check data
  • Good word processing skills 
  • To have the ability to check for accuracy and give attention to detail
  • To be able to converse at ease with customers and provide advice in accurate spoken English 
  • To have a professional manner
Working hours
Monday - Thursday: 09:00am - 17:00pm 
 
Annual Leave Entitlement 
21 days 
 
Salary
£6.40 per hour 
 

Qualifications

Maths and English GCSE (or equivalent) at Grades A-C/ 4-9

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