Cumbria Family Law Ltd are looking for a business administrator to join their team!
Within this role you will be working in a busy Family Law Solicitor’s firm providing reception and administrative support so that colleagues are assisted to deliver services to the public.. The firm represent clients for a full range of family law issues including divorce, finances on divorce and separation, non-molestation and occupation order proceedings, child arrangements, care proceedings, public law outline proceedings.
Key tasks
- Learn to undertake administrative tasks, such as photocopying, processing mail, maintaining electronic filing systems, and updating information.
- Use of Microsoft applications such as Outlook, Word and Excel.
- Answering the telephone and liaise with staff, clients and other agencies to assist in the delivery of services.
- To liaise with clients and professionals in a confident, sympathetic and appropriate manner.
- To learn to produce correspondence from oral dictation from Fee Earners for approval and sending.
- To learn to accurately input data into computerised systems, databases and spreadsheets and process and retrieve data as necessary.
- To liaise with staff, clients, and other agencies, to share information where appropriate, ensuring that procedures are properly followed.
- To administer petty cash, etc, within departmental standards.
- To administer financial processes, including collection of funds from client’s electronically and in cash, processing invoices, and liaising with accounts department and colleagues regarding the same.
- To order and maintain stocks of relevant stationery for the office.
- To provide support to individual colleagues as required, including diary management, and administrative support.
- To take initial information from new enquiries from prospective client’s ascertain funding options (whether privately funded or eligible for legal aid), and booking appointments.
- To answer and resolve an issue for staff, customers or other agencies.
- To provide a compassionate service to clients who may be upset, angry or struggling with their mental health.
- To manage professional development and prioritisation of workload to include training time required to achieve relevant apprenticeship qualification.
- To undertake Level 3 apprenticeship training framework in Business Administration or Customer Service, in accordance with framework is most relevant to the role
Skills and Qualities
- Good team player
- Good communication skills
- To have the ability to accurately input and check data
- Good word processing skills
- To have the ability to check for accuracy and give attention to detail
- To be able to converse at ease with customers and provide advice in accurate spoken English
- To have a professional manner
Working hours
Monday - Thursday: 09:00am - 17:00pm
Annual Leave Entitlement
21 days
Salary
£6.40 per hour